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A landlord’s guide to rental collections during lockdown

While we like to think that our lease agreements protect us during times like these, the reality is that the current lockdown and subsequent economic fallout is something none of us could have predicted or fully prepared for. After more than 100 days of the nationwide lockdown, the very real economic implications are coming to the fore. One of the groups affected right now are landlords, many of whom have been unable to collect rent during the past three months.

The value of knowing your tenant

Pearl Scheltema, CEO of Fitzanne Estates, works with landlords across different industries and has seen first-hand the effects of the lockdown on the real estate industry. “Thanks to our stringent vetting process, landlords in our portfolio are able to recover rent easier at this time than many others,” Scheltema says.

Not all landlords are as lucky and are now finding themselves having to negotiate with tenants who claim to be unable to pay. As many as 80% of tenants who are currently in arrears on their rent are citing the lockdown as the reason for not paying. “Having an awareness of your tenant’s line of work and understanding the implications on them during this lockdown puts some power back into your hands as the landlord,” Scheltema advises.

Keeping the lines of communication open

While there’s no perfect solution that will solve the current crisis overnight, Scheltema focuses on what can be done. Having an open and honest conversation about repayment terms and what can and cannot be expected is a great way to start the process. Keeping the lines of communication civil and setting up clear guidelines is essential in protecting both the landlord and the tenant.

“Landlords need to work and communicate with their tenants during this time. It’s possible to come to a fair agreement that accommodates both parties, leading to a smoother and ultimately more successful long-term relationship,” says Scheltema.  

The way forward

In cases of rental disputes, Scheltema advises landlords to act swiftly, professionally, and stay in close contact with tenants. Fitzanne Estates has been assisting their clients by reaching out to tenants who aren’t paying their rent through email, sms and calls, in an attempt to put together payment arrangements.

While these are unprecedented times, Scheltema further urges tenants to stay on good terms with landlords and find ways to work together to find solutions. “If you’re genuinely unable to afford your rent, try negotiating with your landlord. Set up payment terms within a written agreement that stipulates the details and what both parties can expect,” she explains.

According to projections from the World Bank, global economic growth could shrink by as much as 8% during 2020. While we’re currently in the grips of the lockdown, the effects of these economic events will continue to reverberate for months and – likely – years to come. The best thing landlords can do now, is to equip themselves with the necessary team to offer guidance and assistance as the situation becomes more complex.



Media contact: Cathlen Fourie, +27 82 222 9198,,

More about Fitzanne Estates

Fitzanne Estates (Pty) Ltd is a Property Management Company who can sufficiently administer your property investment to the benefit of the Landlord, the Body Corporate and the NPC – Non Profit Company. Services include Letting, Sectional Title Management, Full Title Management (NPC – Non Profit Company) and Sales.


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